Orders will take 1-3 business days from the date shipped to arrive, in some cases it may take longer due to weather conditions and other delays. If you live in a remote area, your order may take an extra few days. Canada Post manages the shipping of your package, we will not refund your shipping amount if Canada Post is late on delivery.
You will receive a tracking number in your order confirmation email. Please use the link within the email to track your order. Also, if you created your account when making an order, you can log into your account to find your tracking information in the “track my order” section.
If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email [email protected] with the order number you would like cancelled.
If a customer has placed an order and completed interact e-transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.
If you would like your order cancelled and it has not shipped out yet, please email [email protected]
Unfortunately, we do not accept refunds, returns, or exchanges. That said, If you have any problems with your order, please feel free to email us and our team will review your case.
